Описание:The course considers the issues related to the management of resources and activities needed to produce and offer goods and services for customers. It introduces the basic concepts, issues, and techniques for efficient and effective operations operations that can provide an organisation with competitive advantages and superior performance driven by quality, speed, dependability, flexibility, and cost operations-related aspects. Topics include product and service process design, facilities layout and process flow organisation, forecasting, analysis and operations planning, measurement and control, capacity management, quality management, operations methods improvement and IT- and data platforms-based assessment. Special emphasis is placed on application of project management approaches to operations management and implications of competent management of people and jobs planning.